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How we take care of your customs clearance

Customs clearance in international trade: how do we handle it? Whenever goods are moved from outside the European Union, they must be officially cleared through customs. In the Netherlands, this process is mandatory for the legal import of goods. But what exactly does customs clearance involve, how does the process work and what costs should you expect? Learn more about what KLG Europe does in this field.

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What does customs clearance mean according to KLG?

What is customs clearance actually? It is also called import compliance, or the release of customs goods. It involves officially declaring or placing goods from countries outside the EU into free circulation. Customs first assesses the declaration, documents, value and commodity code and on that basis determines import duties and taxes. Only after payment and approval may the goods enter free circulation within the EU.

You provide, among other things, a commercial invoice, HS code(s), waybill, packing list and, where applicable, certificates of origin or permits. KLG Europe supports, after receiving the correct instruction and authorization, in filing the declaration in the customs systems. Thanks to our direct cooperation with the Dutch customs authorities and the use of advanced electronic systems, customs clearances proceed smoothly and reliably.

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How does the customs clearance process work at KLG?

As follows:

  1. First the instruction and authorization from the relevant company. Then: collect documentation such as the commercial invoice, waybill, packing list, certificates of origin.

  2. Checks and validation: verify that the information is correct and complete.

  3. Submit the declaration: a customs broker from KLG Europe handles this via electronic systems.

  4. Calculation of duties and taxes: where applicable import duties, VAT, excise duties, agricultural levies or other charges.

  5. Inspection: for selected or suspicious shipments, customs carry out physical checks.

  6. Payment: after approval the payment is made to customs.

  7. Release of goods: the goods may enter free circulation within the EU and be used or sold.

KLG Europe handles the entire customs clearance from A to Z within our own organisation and with our own transport resources, which keeps lead times short and you directly benefit from a smooth process.

How long does customs clearance take?

With complete documentation and standard goods, customs clearance can take place within a few hours. But usually it takes one to three working days. Complex shipments or additional checks can cause delays.

In practice the lead time is consistently low (read: short), thanks to KLG Europe's internal approach with direct lines to customs authorities.

What does customs clearance mean according to KLG?

Customs clearance, also known as import compliance or the release of customs goods, is the formal declaration and release of goods imported from non-EU countries into free circulation. The customs authorities first assess the declaration, accompanying documents, value and HS codes to determine applicable import duties and taxes. Only after payment and approval goods can enter the EU’s free market.

You will need to provide documents such as a commercial invoice, HS code(s), waybill, packing list and possibly certificates of origin or permits. KLG Europe assists with the declaration process once the proper assignment and authorization are received. Thanks to our direct collaboration with Dutch customs and the use of advanced electronic systems, customs clearance is handled quickly and reliably.

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How does the customs clearance process work?

The following:

  1. First comes the assignment and authorization from your company. Then we proceed with collecting the required documentation, such as the commercial invoice, waybill, packing list and certificates of origin.

  2. Verification and validation: checking that all data is correct and complete.

  3. Submitting the declaration: a KLG Europe customs agent handles this through electronic systems.

  4. Calculation of duties and taxes: where applicable, including import duties, VAT, excise, agricultural levies or other charges.

  5. Inspection: in case of selection or suspicion, customs may conduct physical checks.

  6. Payment: after approval, payment is made to customs.

  7. Release of goods: once cleared, the goods can be used or sold within the EU market.

KLG Europe manages the entire customs clearance process from A to Z within our own organization, using our own transport resources. This ensures a smooth handling from start to finish.

How long does customs clearance take?

With complete documentation and standard goods, customs clearance can be completed within a few hours. In most cases, however, it takes one to three working days. Complex shipments or additional inspections may cause delays. In practice, our lead times remain consistently short, thanks to KLG Europe’s internal processes and direct lines with local authorities.

1300 Number of employees
17 Number of branches
300 Own trucks
1.350.000 Shipments per year

Customs clearance for companies: a comprehensive approach

If you regularly import products, you benefit from working with KLG Europe as a customs broker. With an in-house customs department and up-to-date AEO certifications, we offer expertise and reliability. KLG provides a complete package and handles customs formalities in addition to arranging transport and/or storage (if desired in standard or “bonded warehouse”) of the products.

Applying for an EORI number is mandatory; this officially registers your company for customs formalities within the EU. KLG also advises on fiscal advantages, such as VAT reverse charge (Article 23) and optimises import duties.

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Customs clearance costs

The total costs consist of import duties (based on customs value and commodity code), VAT (21%), the forwarder's administrative fees and possible additional costs such as inspections or storage. KLG Europe operates without external customs agents, which generally results in lower operational costs.

Resolving problems with customs clearance

By carefully screening and preparing the shipment and its documentation, and, if necessary, having them corrected before departure, KLG prevents many problems that can arise during customs clearance.

The most common are missing documentation, incorrect codes or specific import restrictions. KLG Europe warns proactively and responds quickly to prevent delays, extra costs, returns and similar issues.

Yes. In addition to customs clearance, we also handle export documentation and formalities for shipments to non-EU countries. Contact us to discuss the available options.

If selected, we assist with the inspection process and ensure fast handling with customs. Thanks to our direct lines to customs authorities, we minimize any potential delays.

We advise and support the EORI application, but the number must be registered in the name of your own company for official recognition in customs formalities.

Additional benefits of KLG Europe for customs clearance

Bonded warehouse in Venlo: storage of goods from non‑EU countries without immediate import duties or VAT, until the moment of release.

In-house customs department with AEO certification: fast processing, more control, better risk management and higher customer satisfaction.

Why choose KLG Europe?

  • We manage customs clearance entirely in-house: faster, more transparent and at lower cost.

  • We have in-house staff with deep knowledge of international customs rules and processes.

  • You always have a single point of contact for questions, from documents to regulations or discrepancies.

  • Customs clearance is always handled professionally by our experienced specialists.

  • We are also actively committed to sustainable business practices (Lean & Green).

  • We provide multimodal logistics solutions, in addition to taking care of administrative matters.

  • KLG Europe stands for more than 100 years of experience in complete service provision: everything under one roof!

Contact us today for personal advice, reliable support or a no-obligation quote.

Choose a complete service package for the transport and/or storage of your goods subject to customs, with handling of the accompanying customs formalities. Together we ensure a worry-free handling of your shipments. That relief starts with clearing your goods through customs!

Customs clearance for businesses

If you regularly import products, partnering with KLG Europe as your customs broker offers clear advantages. With our own customs department and up-to-date AEO certifications, we provide expertise and reliability. KLG offers a full-service solution and handles customs formalities alongside transport and/or storage; either in a standard or bonded warehouse.

Applying for an EORI number is a mandatory, as it officially registers your company for customs procedures within the EU. KLG also advises on fiscal benefits such as VAT deferment and helps optimize import duties.

Are you an importer interested in learning more about our services and approach?

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Costs of customs clearance at KLG Europe

The total costs include import duties (based on customs value and HS code), VAT, administrative fees charged by the customs broker and possible extra costs such as inspections or storage.

KLG Europe operates without external customs agents, which means operational costs are generally lower. We will gladly provide detailed pricing information during a consultation.

Solving customs clearance issues

By thoroughly checking and preparing all shipment documentation and correcting errors before transport departure, KLG prevents most issues that could delay customs clearance. The most common problems include missing documents, incorrect codes or certain import restrictions. KLG Europe acts proactively to prevent delays, extra costs, return shipments and similar complications.

Additional advantages of KLG Europe in customs clearance

Bonded warehouse in Venlo: storage for goods from non-EU countries without immediate payment of import duties or VAT until release.

In-house customs department with AEO certification: faster processing, more control, improved risk-management and higher customer satisfaction.

Why KLG Europe?

What makes us unique:

  • We handle customs procedures entirely in-house, faster, more transparent and more cost-effective.

  • Our team has in-depth knowledge of international customs regulations and processes.

  • You always have a single point of contact for all questions, from documentation to regulations or exceptions.

  • Customs clearance is always handled professionally by our experienced specialists.

  • We are actively engaged in sustainable business practices (Lean & Green).

  • We provide multimodal logistics solutions alongside complete administrative support.

  • KLG Europe stands for over 100 years of experience in integrated logistics services.


Get in touch today for personal advice, reliable support or a no-obligation quote. Choose a complete service package for the transport and/or storage of your goods, including all related customs formalities. Together, we ensure a smooth and worry-free import process; starting with customs clearance.

Frequently asked questions about customs clearance

Can KLG Europe also handle customs procedures for export assignments outside the EU?

Yes. In addition to customs clearance, we also take care of export documentation and formalities for shipments to non-EU countries. Contact us to learn more about the options.

What if my goods are selected for physical inspection by customs?

If your goods are selected, we assist throughout the inspection process and ensure quick coordination with customs authorities. Thanks to our direct communication lines, we minimize potential delays.

Do I need to apply for an EORI number myself or does KLG Europe arrange this?

We provide advice and guidance during the EORI application process, but the number must be registered under your company name for official recognition in customs formalities.

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